Support, FAQ, and Troubleshooting

Need help or have ideas? We’re here to assist and improve Creonix!

Support

  • Contact Us: Submit a ticket via our web form or message us on Telegram for quick help.
  • Response: We’ll get back to you as soon as possible to resolve issues or answer questions.
  • Feedback: Share suggestions via the form or Telegram to help us grow!

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FAQ

Processing takes 5-30 minutes for initial clips; longer videos may take more time.

Your source video may not suit shorts—try a longer, more engaging video with strong hooks.

Yes, buy a paid plan and re-process videos to download without branding.

In the ShortsMaker section, select the "Upload File" option to choose a video from your computer. For more details, see the Video Sources Guide.

You can customize fonts, colors, and more in the "Style Template" editor. Check out the Style Templates Guide for a full walkthrough.

Yes, you can upload and position your own logo or GIF using the Style Templates editor.

This feature sends your finished short videos from the ShortsMaker to the main Media List, where you can schedule them for posting on your social media accounts.

Troubleshooting

  • Video Won’t Process: Check your internet connection, ensure the YouTube URL is valid, and try again.
  • Clips Not Appearing: Wait 5-30 minutes; refresh the project page or contact support if delayed.
  • Low Quality Previews: Previews are low-res for speed; download for Full HD or higher quality.
  • Need Help?: Reach out via the web form or Telegram with details of your issue.

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